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BIT Pretty Good at Keeping Networks Up, Dealing with Lots of Unplanned Work, Engaging Employees

Before the Government Operations and Audit Committee got dragged down the rabbit hole Tuesday, the Bureau of Information and Technology reported that they are doing a pretty good job of keeping the state’s computers and other e-gizmos running. A brief summary shows BIT meeting or beating most of its performance metrics:

BIT performance metrics, presented to GOAC 2023.05.02.
BIT performance metrics, presented to GOAC 2023.05.02.

On the tech side, BIT is keeping the state’s computers up and running almost all the time. Payments are going through, SDPB is staying online… the only technical area where BIT isn’t performing super-great is email failure rates, which are running at 7.1% rather than the desired rate of below 5%.

BIT is having a little more trouble on the service and planning side. The Service Desk is three percentage points shy of the desired 95% rate for meeting service-level agreements. The big red mark, though is in the goals for planned and unplanned work. BIT wants two thirds of its time spent on planned work, but you and I and mice and men know how that goes. BIT is spending the majority of its time, 59%, on unplanned work. (Must be all those intrusions from AI bots trying to control state government.)

On personnel, BIT is doing o.k. by its metrics, if you think 8.7% turnover and 30% engagement is o.k. BIT’s goals and national averages suggest those numbers are o.k. Turnover in the tech industry nationwide is 13.2%, the highest in any industry sector. Having only 30% of a firm’s employees reporting that they feel “engaged” suggests that the majority of employees are bored out of their minds at work, but BIT’s 30% engagement rate beats the 20% engagement rate Gallup reports for employees worldwide.

Maybe they can get more BIT employees engaged by offering them bounties to hunt down people misusing Governor Noem’s phone number online.


  1. All Mammal 2023-05-05

    Although he didn’t help the overall transparency in SD politics or the already dismal media coverage on corruption, Austin Goss earned some renegade cred for pranking a couple GOP crybabies. If what he did deserved an arrest, shouldn’t KN’s little stunt with the robo call firm during her last race get her booked? Didn’t she misrepresent herself via phone calls? Seems like Mr. Goss’ prank call was soft as a sock compared to the phone antics we pulled in middle school. Nowadays, friends and I would wind up in Guantanamo for our crank yanks. *67

  2. grudznick 2023-05-05

    It is these Bit fellows who are building the AI bots that will embed the Deep State into the bowels of government forever. That fellow who followed them at the GOAC meeting is righter than right about these bots.

  3. P. Aitch 2023-05-05

    Believe me grudz, there’s nothing “deep” about South Dakota government. Shallow as a puddle as a matter of fact.

  4. grudznick 2023-05-05

    Oh Mr. P.h, I just bet you the Deep State is about to rear its ugly maw.

  5. P. Aitch 2023-05-05

    grudzie … The Deep State is in Deep Sleep because we libbies are in charge. The Deep State is only summoned when connies like Don the Con Trump are being evil.

  6. Richard Schriever 2023-05-06

    E-mail services are the bane of IT – in my experience. Simultaneously both the simplest and most difficult server-type to manage. Most vulnerable to hacking, thus requiring the most vigilance.

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