Before the Government Operations and Audit Committee got dragged down the rabbit hole Tuesday, the Bureau of Information and Technology reported that they are doing a pretty good job of keeping the state’s computers and other e-gizmos running. A brief summary shows BIT meeting or beating most of its performance metrics:
On the tech side, BIT is keeping the state’s computers up and running almost all the time. Payments are going through, SDPB is staying online… the only technical area where BIT isn’t performing super-great is email failure rates, which are running at 7.1% rather than the desired rate of below 5%.
BIT is having a little more trouble on the service and planning side. The Service Desk is three percentage points shy of the desired 95% rate for meeting service-level agreements. The big red mark, though is in the goals for planned and unplanned work. BIT wants two thirds of its time spent on planned work, but you and I and mice and men know how that goes. BIT is spending the majority of its time, 59%, on unplanned work. (Must be all those intrusions from AI bots trying to control state government.)
On personnel, BIT is doing o.k. by its metrics, if you think 8.7% turnover and 30% engagement is o.k. BIT’s goals and national averages suggest those numbers are o.k. Turnover in the tech industry nationwide is 13.2%, the highest in any industry sector. Having only 30% of a firm’s employees reporting that they feel “engaged” suggests that the majority of employees are bored out of their minds at work, but BIT’s 30% engagement rate beats the 20% engagement rate Gallup reports for employees worldwide.
Maybe they can get more BIT employees engaged by offering them bounties to hunt down people misusing Governor Noem’s phone number online.